Customer Service Business intermediate Unit 5

Aims & Objectives: The aim of this essay is to produce a portfolio found on information I have collected on customer service of a chosen business of mine.

Why guest are authorized

Sainsburys recognizes that to attract and keep cutovers they have to offer much than just fresh food. Certain incentives that Sainsburys uses to name a few are discount of many items, sainsburys own cheaper food blemish and customer discount gift offer swipe catch cards.

Gaining customer satisfaction and fast(a)ty is very important this is wherefore sainsburys continually try in keep in sink in with their regurlay visitors. They do this mostly by phone and post, during these conversations the company representatives offers loyal customers special exclusive.

Customers are the most important part of Sainsburys without customers, at that place would not be a business! They must be given the highest standards of service so that they come back once again and also tell their friends about the good time they had.



beautiful customer service brings a number of commercial benefits for unfilled and recreation organizations, such as:

Increased sales

More customers

A better public image

An keenness over the competition

A happier and more efficient workforce

Satisfied customers

Customer loyalty and repeat business

 

 

 

Personal presentation

First impressions count, especially in the food industry as dealing with volume is such an important part of the work. You emergency to understand that the musical mode you present yourself to customers has a direct influence on their enjoyment, your mull satisfaction and the future success of the organization that employs you. In particular, you need to understand the importance of the following when dealing with customers:

Dress

Personal hygiene

Personality

Attitude

These points are important whether dealing with customers face to face, over the telephone or in writing.

Types of customers

Sainsburys food...

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